membership tier update & Cancellation Requests

Cancellation Policies

We are sad to hear you would like to cancel your membership and/or personal training, but hope you have enjoyed your time with us!

Please be advised that this form is only a request for cancellation and does not confirm that your account has been cancelled. Additional steps may be required. You should receive follow-up confirmation within 72 hours either requesting additional information to complete your request or confirming your cancellation via the email on file. If you do not receive confirmation within 3 business days, please contact Clarity Fitness Member Services (info@clarityfitness.com, (216) 245-3965) to confirm receipt of all required documentation and fees, if applicable.

A summary of current cancellation terms and conditions can be found below; however, please refer to your individual Membership or Personal Training Agreement for exact policies and additional information as it pertains to your individual Agreement.

Cancellation & Freeze Types

MEMBERSHIP FREEZE
Members may freeze their membership for up to 3 months within any 12-month period for financial hardship, travel, or schedule changes. Please allow 48 hours for processing, and submit freeze requests by the 3rd of the month to pause before your next billing date. Converting a frozen membership to a cancellation incurs a $50 fee.

Your feedback is important to us. Please list any underlying reasons contributing to your decision.

As a small local business, the more information about how we can improve our services and facility, the better. Any thoughts or feedback you’re willing to provide will be documented, thoroughly considered, and appreciated. Thank you in advance!

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